SMS Privacy Policy

This SMS Privacy Policy explains how Unit Call ("Unit Call," "we," "us," or "our") collects, uses, and protects information in connection with the text message ("SMS") notification service we provide to residents of properties that use the Unit Call visitor intercom system. This policy applies specifically to our SMS messaging program. It supplements, and does not replace, our general SMS Terms & Conditions.

Who we are

Unit Call is a sole proprietorship owned and operated by Jeremy Williams, providing a QR-code-based video/audio visitor intercom and remote door-unlock system for multi-unit residential properties.

Mailing address: 400 S Moonlight Rd, Gardner, KS 66030
Support contact: 913-608-3416
Website: www.unit-call.com

What information we collect

To provide the visitor-notification SMS service, we collect and store:

• Your mobile phone number, provided to us by your property's leasing/management staff at the time you are set up as a resident in the system.
• Your name, unit/door assignment, and property, as needed to route notifications to the correct phone number.
• A record of visitor-call events (e.g., the name a visitor typed in at the door) that are included in the text of the notification message sent to you.

We do not collect your mobile number directly through a public web form. It is collected in person by your property's leasing office as part of move-in / resident setup, with your consent, as described in our SMS Terms & Conditions.

How we use this information

Your mobile phone number is used solely to send you a text message notification when a visitor uses the QR-code intercom at your door and requests to reach you.

No sharing of mobile information

We do not sell, rent, or share your mobile phone number or any other mobile subscriber information with third parties or affiliates for their own marketing purposes. Your mobile opt-in and phone number are not shared with any third party outside of Unit Call and the specific property (leasing/management office) you reside at, except:

• With our SMS delivery vendor (Twilio Inc.), solely as needed to technically transmit the text message to you; or
• Where required to comply with a valid legal request (e.g., subpoena, court order).

Message frequency

Message frequency varies based on visitor traffic at your door. You should expect to receive approximately 1–10 messages per month, though this may be more or less depending on how often visitors use the intercom at your unit.

Message and data rates

Message and data rates may apply. Message frequency varies. Carrier fees may apply depending on your mobile plan; Unit Call does not charge you separately for these text messages.

How to opt out, or opt back in

You can opt out of receiving these text messages at any time by contacting your property's leasing/management staff and asking them to remove your phone number from the system. If you later decide you would like to start receiving these text messages after all, contact staff again and ask them to enter your phone number into the system. When you move out, your information is deleted from the system entirely and you will stop receiving both text messages and any app/web notifications. See our SMS Terms & Conditions for full details.

Data retention and security

We retain your phone number and related account information for as long as you are an active resident using the Unit Call system at your property, and for a limited period afterward as required for recordkeeping and legal compliance. We use reasonable administrative and technical safeguards to protect your information from unauthorized access, consistent with the practices described in our general SMS Terms & Conditions.

Children's privacy

The Unit Call SMS notification service is intended for adult residents of a property and is not directed to children under 13. We do not knowingly collect phone numbers from children.

Changes to this policy

We may update this SMS Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the SMS notification service after a change constitutes acceptance of the updated policy.

Contact us

If you have questions about this SMS Privacy Policy or want to request that your phone number be removed from the system, contact us at:

Unit Call
400 S Moonlight Rd, Gardner, KS 66030
Phone/Text: 913-608-3416